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Warranty Information

Product Warranties

  • The Warranties will be enforceable for damages due to factory defects or for reasons attributable to the manufacturer.

  • The Warranties are valid only in the Republic of Panama and at the address where the furniture was delivered.

  • The customer agrees that the WARRANTY for the products is valid as from the INVOICE Date and not from the delivery date at their omicile.

  • For the processing of any claim, the customer must present the original invoice.

  • The company reserves the right to repair the merchandise claimed due to factory default 1 month after the invoicing of the claimed merchandise.


  • Improper use and failure to follow the instructions of use for the product will void the warranty.

  • Damage caused by fire, water, moisture, mildew, rust, dirt, animals, moths or other elements to which the product has been exposed.

  • When the claim is made beyond the term of the product warranty.

  • Products that have been purchased for commercial use have no Warranty.

  • The use of unsuitable cleaning products on the furniture.

  • The company is not responsible for damages resulting from the contracting of external delivery services.

  • Furniture assembly by unauthorized personnel.

Warranty Periods:

  • Furniture 1 year

  • Nuba Mattresses 5 years

  • Bedspreads and Rugs 1 month

  • Tempur Mattresses 1 year

  • Lamp 3 months Adjustable beds 3 years

  • Paintings, ornaments, pillows, decorative pillows and blankets have no warranty.

Lay-A-Way order conditions:

  • Lay-A-Way order transactions require a minimum payment of 25% to reserve the merchandise.

  • The customer has a period of 3 months to pay the total value of the product. If the customer fails to make the payment at 3 months after the first payment, he/she loses the merchandise and the payments made to date. For payments that have been made for merchandise, if the customer chooses to cancel the transaction, reimbursement will be subject to a surcharge over the value of the merchandise .

Lay-A-Way cancellation
The client that cancels the Lay-A-Way will have a cancellation fee of:

  • Over 30 Days 15%

  • Over 60 Days 25%

  • Special Order 25%

  • After 3 months and once the account has been paid, the merchandise must be delivered to the customer within the next 15 days.

  • If the order is not delivered for reasons attributable to the customer, the company reserves the right to charge 7% per month of the value of the merchandise for storage.

Merchandise returns and claims

  • Returns will be accepted up to 30 days after delivery of the merchandise, provided it is due to manufacturing defects. Furniture City S.A. reserves the right to accept or not merchandise that does not possess factory defects, where there are exceptions, these must be authorized by the Manager of the Store and will have a surcharge of 30% of the total value of the merchandise.

  • The customer, or the person that is at the location when receiving the merchandise, must review and verify that it is in perfect condition. If the product presents any deterioration, it must be reported immediately, otherwise the claim will not be accepted, once the merchandise has been accepted and the receipt has been signed in acceptance, you waive further claims regarding the integrity, identity, and/or missing parts of the merchandise requested and people contracted by the customer and deliveries collected by the customer at the warehouse or store.

  • Merchandise returns and claims must be made at the branch where they were purchased, accompanied by the original invoice.

  • If the customer accepts credit memos for the return of the merchandise, a period of one (1) year will be granted starting from the day the merchandise was returned for the customer to make use of the credit.

  • No cash refunds will be made. If your payment was made in cash you will be given a check that will be delivered within a maximum period of 10 days, if payment was made by credit card, the refund will be made to the card.